Facilities Management Frequently Asked Questions

Q. What is Facilities Management?

Facilities Management (FM) is the maintenance of a building and/or its equipment. This service ensures your building is functional, safe and running efficiently. Through constant monitoring, you can prevent costly repair costs and emergencies by ensuring the building is maintained and managed.

 

Q. What are the benefits of Facilities Management?

There are many benefits to FM, generally cost savings on building maintenance are the biggest but here are just some of the benefits; safety for staff, building efficiency, ensuring you meet health and safety, saving both time and money, regular and planned maintenance and sustainability. All of these work towards helping your business increase productivity, operate more efficiently and keep your assets in working order.

 

Q. What types of Facilities Management are there?

Most FM services can be split into hard services and soft services. Hard FM services covers the physical aspects of the building such as HVAC, plumbing, heating, mechanical, electrical, drainage and more. While soft FM services tends to refer to the non-physical aspects of a building, things that may help the business atmosphere and improve the overall look and feel of the building, such as, cleaning, landscaping, pest control and more. Although we generally focus more on the hard services we can incorporate soft services into your FM contract if required.

 

Q. What does your Facilities Management service include?

Our FM services can be tailored exactly to you and what your requirements are – whether you need hard or soft FM services, or a mixture both. We can provide our services at a single location or if you’re a multi-location business we can provide our services across multiple locations. We can provide a contract to meet your needs.

 

Q. What type of properties can Huttie manage?

We can provide FM services to nearly all types of buildings and industry from retail buildings such as shops, supermarkets, and shopping centres to educational facilities such as university buildings, colleges or schools.

 

Q. I only need specific services, can you offer bespoke Facilities Management contracts?

Our FM contracts are tailored to you so you’ll only need to pay for the services you require. This makes our contracts cost effective, saving you money in the long run.

 

Q. How will Facilities Management save our business money?

Throughout the contract length we continually monitor and manage your building, meaning when something needs replacing or needs to be repaired it can be fixed in a timely manner, before the issue becomes a problem. Emergency repairs can be costly, not just because of the cost to make the repair but the downtime on your business. For example, you may have to stop production runs, or find other suitable premises for your staff to work or down tools in a workshop. All of this causes disruption and has a knock-on effect to your business’ costs.

 

Q. How do you monitor and measure the performance of Facilities Management?

To measure the performance of our FM services we work with you at the start of the contract to establish KPI’s important to you. These could be operational efficiency, cost management, customer satisfaction, and compliance. Throughout the term of the contract, we will conduct regular inspections, audits, and benchmarking to review performance to ensure continual improvement and ensure we’ll satisfactory in meeting your KPI’s. At the inception of any contract we will carry out a review of all existing assets and create a Planned Preventative Maintenance (PPM) schedule which will detail the requirements and service scheduling we will follow; performance will then be measured against this schedule as it will be clear when certification and sign-off is being provided and whether in line with the pre-agreed PPM requirements.

 

Q. How long is a Facilities Management contract?

We can tailor our services to meet your needs so the length of contract will depend on your requirements however the minimum term is 12 months. We would always advise a 3 – 5 year contract to allow our team to get a feel for the site and build-up knowledge of the building which will provide greater benefit in the later years of a contract.

 

Q. Can I make changes to our Facilities Management contract?

We work hard to ensure the initial contract meets your needs but any changes you’d like to make can be discussed with your account manager and factored in to ensure you are receiving maximum benefit.

 

Q. Can I cancel the contract?

If for any reason a contract cancellation is required this can be discussed with your account manager ensuring all contract terms and conditions have been followed.

 

Q. Do you outsource your Facilities Management contract services?

Our experienced inhouse team of engineers can cover all types of FM services for plumbing, heating, electrical, air conditioning, HVAC, renewable energy and drainage. We can also carry out emergency work and installations. There may some be some soft facilities management services that we may outsource if required but we have a trusted pool of subcontract partners who would carry these out under our supervision. Please discuss exactly what you need with us and we’ll work hard to tailor a contract to your needs from our services.

 

Q. Does Huttie provide emergency support?

Yes, we do. We’re available 24 hours a day, 365 days a year. In the event that the worst does happen we’re on hand to help. We cover all types of emergency work including drainage, boilers, gas leaks, waters leaks, electrical faults and HVAC/air conditioning.

 

If you need any more information then please contact us.